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Date: 2014-03-20 11:40 pm (UTC)
redbird: closeup of me drinking tea, in a friend's kitchen (Default)
From: [personal profile] redbird
"Polite and helpful" staff in this context should have included "I'm so sorry, I have no idea why they did that. I'll move this bookshelf, and talk to my manager" or "...but they're more likely to listen to a complaint from a customer than from me."

Also, while the analogy works for me, it might be closer if you changed it to "it might be three hours, but I'm sure you don't need to be anywhere this afternoon." It's worth reminding the bus company that their anti-accessibility changes could easily cause a passenger to miss her bus, even if she had allowed what should have been, and previously would have been, enough time.
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